Hi Daniel,
Thanks for your honest feedback! Yes, the Keitt mangoes can get really impressive in size, and I'm sorry that your mango still wasn't ripe after so long. With these large fruits, it can sometimes actually take a very long time before they are soft and aromatic. It's very rare that they take this long, but in the vast majority of cases it's worth just waiting, because that's when they're really delicious
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I'm sorry that the mango was cut right before it was ripe. If you have any questions about our fruits or have a problem with a fruit, you can always contact our customer service. You can find all important information about this at the bottom of the delivery note
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I'm glad you enjoyed the other mangoes and I wish you all the best!
Greetings, Katrin from JF